Electronic and Acoustical Smart Home Improvement for DIYs


Frequently Asked Questions NOTE: If you are a returning customer, click Sign In BEFORE YOU START SHOPPING. This way, your Frequent-Shopper discounts will apply for your current purchases. Store FAQs How do I place an order? I'm having trouble placing an order, what should I do? What currency am I charged? How much is shipping & handling? How can I pay for my purchase? When is my credit card charged? How will the charge appear? Privacy and Security Is it safe to use my credit card over the Internet? Defective Product Exchange Store Answers How do you place an order? It's easy. The navigation bar on the left allows you to easily switch between product categories. Simply click on the desired product category (next to a Shopping Cart icon.) Next, all products within a selected category is displayed. To get a larger Picture and more Details about the product, click on its Picture. To ADD a product to your basket, simply click the green 'Add One To Basket' or 'Add To Basket' button. You may switch to another product category listing at any time by clicking on another category in the left navigation bar. Your basket contents are displayed on the right navigation bar. Changed your mind on the type and number of products you desire? Simply click on the 'Saved Cart' button in the top navigation bar, and adjust your order. You may do this at any time. When you are finished shopping, click the red 'Checkout' button, then follow the sequence shown below. First, you'll be presented with the contents of your shopping cart. Make sure that that it lists the items that you want to order, with the appropriate quantities. If not, make the requires changes. After you're satisfied, do as follows: Select one of the three checkout methods, by clicking either on the 'Standard Checkout via PayPal for Business' button or, on the 'Google Checkout button, or on the Amazon Checkout button. All the checkout methods accept the major credit cards. NOTE: In order to use the Google or Amazon checkout, you have to already have a Google or Amazon account, respectively, -- or you can establish one on the fly while you're checking out. Regardless of which checkout method you use Netropolus Co, will NOT ever see your credit card information . The following steps describe the Standard Checkout (via PayPal for Business): If you are a NEW customer, please fill out the Delivery Information (shipping & billing address). Click the "Continue" button. If you are a Returning customer you'll skip this step (provided that you've already Signed-in -- if you haven't, you'll be asked to Log in.) Next, if you have a COUPON, enter the code. Click the "Continue" button. Your PAYMENT INFORMATION will be presented on the screen " Click the Continue" button. You'll be transferred to the secure PayPal payment processing website. Select your credit card of choice or PayPal, and enter your credit information.) Follow instructions. When you see the button: Return to Netropolus, click on it to display your Invoice. Finally, we recommend that you print out your Invoice -- for your records. The following steps describe the Google Checkout process: After clicking on the Google checkout box, you are transferred from the Netropolus website to the Google checkout site. If you are a NEW Google customer, please create a Google account. If you are a Returning Google customer enter your Google email ID and password. Next, if you have a COUPON, enter the code. Click the "Apply" box. Your PAYMENT INFORMATION will be presented on the screen. If satisfied with what you see, click the the "Place you order now " box else, click the "Back" icon on your browser to make corrections. The following steps describe the Amazon Checkout process: After clicking on the Amazon checkout box, you are transferred from the Netropolus website to the Amazon checkout site. If you are a NEW Amazon customer, please create an Amazon account. If you are a Returning Amazon customer enter your Amazon ID and password. Follow Amazon's instructions NOTE: With all three checkout methods, you'll receive an order confirmation email, listing the items you've ordered and the amount that will be charged to your credit card or PayPal account. When the order ships, you'll also receive an email with the shipping company's Tracking number. back to top I'm having trouble placing an order, what should I do? Ensure that you have your javascript and cookies on. . For Internet Explorer, go to Tools > Internet Options > Privacy (or Advanced), and check the correct options (slide the bar to the lowest settings -> Accept all cookies). . For Firefox, go to: Edit > Preferences > Advanced and check the correct boxes. . If you require more detailed instructions on javascript and cookies, consult your browser's help files. Send us an e-mail or call us (215) 493-5112 and a customer service representative will help you. back to top What currency am I charged? All prices are in US currency. back to top How much is shipping and Handling? Shipping& Handling charges (Typically FedEx SmartPost standard ground -- FedEx does the long distance hauling of your package, the US Post office makes the local delivery.) within the 48 contiguous states (we do NOT ship to Alaska and Hawaii) are as follows: For orders between $0 and $75 - shipping is $7.95 For orders between $75.01 and $200 - shipping is $8.95 For orders between $200.01 and $500 - shipping is $10.95 For orders between $500.01 and $1,000 - shipping is $6.95 For orders over $1,000 - shipping is free Your package is usually processed and shipped within 1-3 business days, with standard time in transit 5-10 days. Special Order & Back Order items will take longer to ship. We do NOT ship to PO boxes! back to top How can I pay for my purchase? We accept VISA, Master Card, Discover, AMEX, and Paypal. back to top When is my credit card charged? When your order is received your Credit Card or PayPal account will be debited. We use PayPal for Business, Google and Amazon as our SECURE CREDIT CARD PROCESSORS. Please Note that ONLY the payment processor companies -- NOT Netropolus -- see your credit card information. back to top How will the charge appear? The charge will appear as "PAYPAL Netropolus" or "Google Netropolus" or "Amazon * Netropolus". back to top Privacy and Security We take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. back to top Is it safe to use my credit card over the internet? When you place orders or access your order information, we provide a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us and our payment processors, Google, Amazon and PayPal for Business. Our Secure Socket Layer (SSL) technology is the industry standard and the best software available today for secure commerce transactions. When you send information from our ordering page, the information is encrypted so it cannot be read as it travels over the Internet. We decrypt the information when we receive it, thereby providing you with complete protection. Under the Fair Credit Billing Act, your bank cannot legally hold you liable for more than $50 of fraudulent charges. Please note: In the event of unauthorized use of your credit card, you must notify your credit card provider in compliance to their reporting rules and procedures. back to top Defective Product Exchange Netropolus Smart Home provides Owner Manuals (via PDF), Installation Manuals (via PDF), and other relevant information about products that we sell ONLINE. Please make sure that you understand the product well BEFORE making a purchase, since: Orders may NOT be canceled after placement Products are NOT returnable unless defective; defective items may be EXCHANGED only. Defective Product Exchange process: Within 30 days of the defective product's delivery date, exchange request for the defective item will be processed for merchandise that will be returned in its ORIGINAL condition. Please Click: and provide the following information: Put "Return Authorization Request" in the Subject line Your Name, Order #, and Reason for Return Upon our review, we'll send you return instructions. NOTE: Packages damaged during shipping are the responsibility of the shipping company. Please contact your carrier and file a claim promptly. back to top

Frequently Asked Questions