Return Policy 


Netropolus Smart Home provides Owner Manuals (via PDF), Installation Manuals (via PDF), and other relevant information about products that we sell ONLINE. Please make sure that you understand the product well BEFORE making a purchase, since:
  • Orders may NOT be canceled after placement
  • Products are NOT returnable unless defective; defective items may be EXCHANGED only.

Defective Product Exchange process: 
  • Within 30 days of the defective product's delivery date, exchange request for the defective item will be processed for merchandise that will be returned in its ORIGINAL condition.
  • Please
    Click: Contact Us and provide the following information:
  • Put "Return Authorization Request" in the Subject line
  • Your Name, Order #, and Reason for Return

Upon our review, we'll send you return instructions.

NOTE: Packages damaged during shipping are the responsibility of the shipping company. Please contact your carrier and file a claim promptly.